OUR RESTORATION PROCESS

Structural Cleaning – After a smoke or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning. White’s Fire Smoke and Water Damage Restoration professionals will pretest to determine the extent of damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in the structure. Depending on the amount of soot, White’s Restoration may even be able to reduce the cost of recovery by cleaning lighter soot deposits found on some surfaces, eliminating the expense incurred with repainting or refinishing. In other cases, White’s Restoration will clean to “prepare for painting”. This process deodorizes and ensures the new paint will adhere properly to the surface.

Contents Cleaning – All of the restorable contents in any of the affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies and upholstery. White’s Fire Smoke and Water Damage Restoration professionals begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. White’s Restoration can provide wet or dry cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to pre loss condition. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, bric-a-brac and much more. Finally, White’s Restoration can provide an inventory list of all “to be claimed” items if requested.

Deodorization – White’s Fire Smoke and Water Damage Restoration professional team provide specialized services that rid your home or place of business of offensive odors left by fire or smoke damage. White’s Restorations professional team do not merely cover up lingering odors with a fragrance, they seek out the sources of the odor and remove them. With a wide variety of products, equipment, and techniques White’s Fire Restoration team will work hard to make sure the odor is eliminated from the home or business.

USING THE RIGHT EQUIPMENT

White’s Fire Smoke and Water Damage Restoration understands that using professional equipment makes a measurable difference in reducing claims loss expense. When time matters, technology and equipment must be counted on to perform. White’s Restoration team members will answer your call with fast action, we have exceptional equipment, and trained uniformed personnel. Certainly, the right tool for the job is vital to timely mitigation and restoration, but perhaps more important, White’s fire damage professionals are thoroughly trained in fire cleanup and restoration. For instance, knowing the different types of smoke and their behavior patterns are vital to proper restoration.

Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.
Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, nonsmeary residues.
Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.
Fuel Oil Soot – Furnace Puff Backs.
Other Types – Tear gas, fingerprint powder and fire extinguisher residue. Pretesting determines the proper cleaning method and allows the White’s Restoration team to focus on saving your precious items.

Ultra Low Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that easily penetrates sites where odor-causing residues accumulate. The device can also be used to apply fungicides and disinfectants.

Thermal Foggers dispense solvent-based products in large volume, dense fogs suitable for confined areas. The fog consists of tiny particles of deodorant solution that pair with and neutralize odor-causing particles.

Board-ups – In some cases it may be important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders. White’s Restoration professionals will perform the board-up ourselves.

Inventory – White’s Fire Smoke and Water Damage Restoration professionals can generate comprehensive room-by-room inventories. Contents are categorized as salvageable, non-salvageable and questionable – allowing for easier contents settlement.

Move-Outs – If prolonged exposure to the loss event could cause additional damage to your contents, your contractor requests relocation of the contents, or the safety of your contents is a concern, a move-out may be recommended. In these situations, White’s Restoration professionals are trained to properly inventory, move out and control the contents from the structure during the cleaning, restoration and deodorization process.

Electronics Cleaning – Smoke residues can contain acids that corrode metal surfaces when moisture is also present. If the residues are not removed, corrosion can eat away at the metal casing and can ultimately cause electronic failure in the device. A White’s Restoration team member can clean the outside casing correctly, as well as refer and hand off your equipment to a qualified electronics vendor for inspection and repair.

Artwork – Artwork ranges from inexpensive framed pictures to extremely valuable fine art. Restoration of valuable art requires the use of a trained art restorer (known as a conservator), while less expensive art may not warrant these costly specialized services. A White’s Restoration team member will usually subcontract fine art restoration to a conservator. If desired, the White’s Restoration Professional may attempt to remove smoke residues and odors, after qualifying with the customer that such cleaning procedures may affect the visible appearance of the item.

Metal Polishing – Unless conditions warrant chemical restoration, metals such as silver and brass will be cleaned and buffed only. Polishing will only be done if we are authorized by both you and the adjuster.

Floor Finishing– Hard surface floors will be mop cleaned. Stripping, sealing and refinishing will only be done if conditions warrant them and we are authorized by both you and the adjuster.

Clean/Preparation – for Paint Wall and ceiling surfaces which are heavily smoked and cannot be cleaned completely will be cleaned so that sealer and paint will adhere. These surfaces may clean up better with additional work. However, this type of additional work is usually not authorized by or paid for by insurance companies when painting is still required.

Clothing – Your insurance company may encourage you to clean any affected clothing in your home. If the damage is too heavy or if facilities are not available, we will recommend a local professional laundry and dry cleaner we use to do the work. You may use any laundry or dry cleaner that you wish. However, it is important that they be familiar with smoke damage in order to do the job properly.

Ductwork – If you have forced air/heat, we will inspect your system to determine if smoke has entered the ductwork. If so, we will recommend measures to remedy the situation. White’s Fire Smoke and Water Damage Restoration specializes in the cleaning and sanitization of your homes HVAC System. We have ways to deodorize the ducts and seal them as well making your system and its components run more efficiently and free of contaminants.